FAQ: Guideline Enforcement

Index
Q1: What happens when I am reported?
Q2: How will I know when I am in trouble?
Q3: Do warnings, suspensions and bans only apply to the chat account in which they were issued?
Q4: Someone else used my account and got me in trouble. Can the infraction be removed?
Q5: Do you store my warnings, suspensions and bans?
Q6: Do you use my prior infractions when considering punishment for new infractions?
Q7: Why has another user who committed the same infraction as me received a greater or lesser punishment?
Q8: I feel as though I’ve been unfairly warned, suspended or banned. What do I do?
Q9: What information should I include in my Trouble Ticket?

Q: What happens when I reported?

A: When a user is reported the Ourani team posts it in the team forums to discuss the implications of the situation and what course of action the team needs to take to make sure that it is handled fairly. The discussions take no more than a day and the results of the discussion are decided by a majority vote of active participants. If there is no majority vote within 24 hours of the situation being posted for discussion, the most lenient option is chosen, and the user who is reported is reprimanded as such.

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Q: How will I know when I am in trouble?

A: When we have decided to take action against your account we will notify you by Private Message (forum), Chat Message (chat, if you are offline), or by Call (chat, if you are online). We will detail the situation, include relevant logs and evidence, request that you read the rules again, and point you to this FAQ so that you may brush up on the questions presented here. If you are banned and cannot access the chat or forum, we will e-mail you from our personal e-mail, which is contact@ourani.world. We use our personal e-mail because users tend to experience issues with not receiving Chatlands e-mails. The subject line will be pertinent to the situation.

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Q: Do warnings, suspensions, and bans only apply to the chat account in which they were issued?

A: No. Any action taken against your account applies to all of your accounts.

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Q: Someone else used my account and got me in trouble. Can the infraction be removed?

A: No. Any infraction caused by one of your accounts is an infraction against your account. This is called account responsibility. It is highly recommended that you protect your account with strong passwords and never give out this information to anyone else.

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Q: Do you store my warnings, suspensions and bans?

A: Yes. Any action taken against your account and any reports made against you are saved forever on the forum. If you wish to retrieve this information you may ask a team member.

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Q: Do you use my prior infractions when considering punishment for new infractions?

A: In some situations we will refer to your prior infractions for guidance on how to handle new infractions. For example, if a user has a history of harassment and is continuing to harass users, we will likely be stricter with the punishment.

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Q: Why has another user who committed the same infraction as me received a greater or lesser punishment?

A: Every situation that is reported to us is handled on a case-by-case basis. We look at the details of each situation closely and the prior infractions the users have committed to decide which punishment we feel best suits the situation.

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Q: I feel as though I’ve been unfairly warned, suspended or banned. What do I do?

A: If you feel as though the Team has made a mistake, please open a Trouble Ticket.

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Q: What information should I include in my Trouble Ticket?

A: When opening a Trouble Ticket, be sure to include any and all details of the event in question, including your perspective and why it happened. Remember to maintain a cordial attitude as this will lead to the best results; we do not appreciate disrespect when it comes to helping alleviate problems you are having on Ourani.

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